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Unable to connect to Box - Request_error

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Gonzalo Vilajuan

hi

i installed Box Drive for Windows 10 and i can´t log in.

it says "Unable to connect to box".

i verified my internect conection and it´s working ok.

i tried the steps in "https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connect-to-Box%C2%A0" and doesn´t work.

i tried turning off the firewall of my anti virus and Defender and doesn´t work either.

i tried disable TLS 1.0 and enable both TLS 1.1 and TLS 1.2 and doesn´t work either.

Please help!

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  • Aira

    Hi there, 

    Welcome to the Box Community!


    Can you try to manually reset your Box Drive app by following the instruction below:
     

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
      • You may need to show hidden folders to see \AppData.
    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    5. Restart the Box Drive and follow the prompt to log back in.

    Thanks!

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