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Relay issue-cannot send notification to external email

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Teri, Anthony S.

We had setup a relay workflow in which the uploading of a file to a folder, would then send an email to users specified of said upload.  We are getting an issue where adding an external email address (outside the organization, but added as a collaborator) yields a message saying that the field is blank.

 

Box Support said that this is a known issue and no current fix for.  I wanted to keep them honest and ask the community.  thank you

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2 comments

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  • France
    • Edited

    Hi Anthony, 

    Welcome to the Box Community, I'm happy to help!

    Can you please remove the collaborator from the folder and then re-invite the user and see if that helps resolve this issue for your?

    To remove a collaborator, you must be the owner of the folder. Check out this article on how to remove a collaborator: Removing Collaborators

    After you've removed the collaborator, please send them an invitation to rejoin the folder following this article: Inviting Collaborators

    Let us know how it goes and if you have questions!

    Best, 

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  • DD

    Hi, we have confirmed this workaround works.  We removed and re-added the collaborators they showed up on the drop-down list.  Thanks for the Tip.

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