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Accepted invitation; nothing shows up in files

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Hannah Knott

Hi, I'm new to Box, but I accepted an invitation to collaborate on a file and it isn't showing up anywhere in my files. I made sure to create the account using the same email address the invitation was sent to. Thank you for your help!

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  • France

    Hi Hannah, 

    Welcome to the Box Community, I'm happy to help!

    Do you encounter an error when you click the file you have been invited to? Can you share a screenshot of what see for us to check?

    Looking forward to hear from you!

    Regards, 

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  • Box User

    I have a box account and two files that were forwarded to me but it says that I don’t have permissions to view. I received the invitation and clicked on the files and can’t view

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