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My files are missing

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  • Aira

    Hi there, 

    Welcome to the Box Community!

    Box stores files and folders you place in the trash for a certain period of time.  That default period is 30 days, although Box administrators of business and enterprise accounts can shorten or lengthen it.  While items are in your Box trash, you can recover and restore them to their original locations in your Box account.  You can also search your trash to locate specific items you can recover or delete manually.

    You may check this article for reference: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

    Have a great day!

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