Welcome to the new Box Support website. Check out all the details here on what’s changed.



  • AJ

    Hi Daniel,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".


    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.


    Comment actions Permalink
  • Daniel Bueno

    Hi AJ, it's correct now, thank you very much.

    Comment actions Permalink
  • Davide Marziano

    hello, I too have the same problem, I ask you to kindly reset the space with the script. my name [personal information--redacted]


    Comment actions Permalink

Post is closed for comments.