Reset storage space

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Daniel Bueno

• November 24, 2022 20:13

Please reset my storage space. It is incorrect. I deleted all files and then deleted them from the recycle bin.

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  AJ

  • November 24, 2022 22:03

  Hi Daniel,

  Welcome to the Box Community! I'm happy to help.

  I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

  You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

  You can also check this article from our Box Support page about "Storage".

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

  Best,

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  Daniel Bueno

  • November 24, 2022 22:08

  Hi AJ, it's correct now, thank you very much.

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  Davide Marziano

  • November 25, 2022 06:36

  hello, I too have the same problem, I ask you to kindly reset the space with the script. my name [personal information--redacted]

  
  Thanks

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