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Cant access to box

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Vianey Martínez

I have created a new folder and share the link, but people can´t access by their laptops. Once the reset the password they dont recieved the email to change the password. What can I do?

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    Please have them reach out to us directly so we can assist them further.

    Thanks!

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  • Lut Van der Borght

    How can people contact you ? Same problem here but the person can't login to contact support.

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