確認メールが届かず、ログインできない
CompletedWe are sending and receiving files to and from customers via BOX, but some customers have reported that they are unable to log in to BOX.
We have received reports from some customers that they are unable to log in to the BOX.
If you know how to solve this problem, please let us know.
The following is the sequence of events leading up to the screen. Invitation mail is sent when the customer starts using the BOX→The customer sets up registration information from the URL in the invitation mail→When the customer tries to access the BOX login screen to start using the BOX, the screen shown in the attachment is displayed.
The screen shows "A confirmation email has been sent," but when we checked with the customer, he said he had not received any BOX email other than the first invitation email.
-
Hi there,
Welcome to the Box Community, I'm happy to help!
This would be something our Product Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Kindly check your email for details and updates.
All the Best,
Post is closed for comments.
Comments
1 comment