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I made my account with wrong e-mail address

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hoshino saki
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Hi, I have a problem.
I made my account with wrong e-mail address, so I cant login but the payment has already done automatically.
Please tell me how to cancel my wrong e-mail account and  I would like to get a refund.

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  • AJ

    Hi Hoshino,

    Welcome to the Box Community! I'm happy to help.

    I'm sorry to hear about the trouble with the .account This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.

    Best,

     

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