Lost my documents - In My Private Account
AnsweredI lost all my documents in my private account.
What have happpened?
How to get it back?
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Hi Olle,
Welcome to the Box Community! I'm happy to help.
Are you not able to see these files when logging in to your Box account?
I suggest that you login using the correct Box credentials through this link. https://app.box.com/login
Go to your "All Files" page.
If you believe that there are files missing from your Box account, or if you've deleted files by accident, there are a few ways you can recover them.
When a file is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it from their trash. The Trash is located under Account Settings > Trash.
https://support.box.com/hc/en-us/articles/360044196093-Manage-Trash
Best,
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