Welcome to the new Box Support website. Check out all the details here on what’s changed.

Why am I not able to delete files from my trash.

New post


1 comment

  • France

    Hi Anup, 

    Welcome to the Box Community, I'm happy to help!

    If you are unable to permanently delete items from your Box Trash, its most likely due to your company's Trash Policy.

    Enterprise Admins can choose who will be allowed to permanently delete content in the trash. If this restriction is set, people can still move items to the trash, but only people in the specified roles can permanently remove items from trash. You may reach out to your Box Admin for further assistance on this.

    For more information, please take a look at this article: https://support.box.com/hc/en-us/articles/360043692394-Customize-Trash-Settings-for-Your-Enterprise 

    Thanks for posting and let us know how else we can help!


    Comment actions Permalink

Post is closed for comments.