Box not syncing/loading on desktop

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Stephanie Brown

• November 30, 2022 17:11

Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

This is the what I got

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  France

  • November 30, 2022 20:19

  Hi Stephanie, 

  Welcome to the Box Community, I'm happy to help!

  I'm sorry to hear that your Box will not load and sync into your Desktop. Can I have you try to manually reset your Box Drive app following the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics#h_f06d8b53-65dd-42bf-9e48-f61a8b717044

  Let us know how it goes and if you have questions!

  Regards, 

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