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Unable to create folder

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Vanda Sornpainan

I'm unable to create folders on BOX, i can't use the desktop version to drag and drop a new folder in, either. I tried updating the desktop version but it defaulted to an older version and now also will not open at all. 

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  • Aira

    Hi there, 

    Welcome to the Box Community!

    For me to check, may I please have a screenshot of what it looks like on your end? Are you trying to upload a file on the folder you owned? 

    Looking forward in assisting you.

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