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Some files (usually PDF) not being synced from Finder to Box.com

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Brooke N Babin

I am using Box Drive version 2.28.292 and Mac iOS Ventura 13.0.1

When saving these pdf's on my computer, in the past they would automatically sync to Box.com, now they are not synced unless I manually move them from my Finder to Box.com. This is extremely frustrating because I work on 20-30 documents a day. 

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  • France

    Hi Brooke, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    All the Best, 

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