Important file is missing
Answered
We have a file that was there yesterday and now we are getting a the following message:
This shared file or folder link has been removed or is unavailable to you. Think it's a mistake? No worries: Just email the owner or get in touch
The folder owner is on Leave and her email account is not accessible. Can this be retrieved?
Thank you
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Hi Lisa,
Welcome to the Box Community, I'm happy to help!
This would be something Product Support team would like to investigate with you and may require specific account information.
I see that you already have an open ticket for this issue and our representative is now investigating. Please continue working with them and check your email for updates.
All the Best,
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