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Box Sync wont install

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  • France

    Hi there,

    Welcome to  the Box Community, I'm happy to help!

    It looks like the issue is due to compatibility as it seems you also have Box Drive installed on your device. Box does not support running Box Sync and Box Drive simultaneously on a single machine.

    We highly recommend using Box Drive as its the current Box desktop experience, does not require manual syncing (though this is available through the mark for offline option), and the issue you're experiencing is likely to be resolved straight away after installation. This article explains the difference between Sync and Drive: https://support.box.com/hc/en-us/articles/360043697354-Switching-from-Box-Sync-to-Box-Drive

    This article goes into a little more detail about Box Drive and its basic functionality: https://support.box.com/hc/en-us/articles/360043697494

    Let us know if you have questions, and I will do my best to help!

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  • Hopefull Box user

    Self fixed         heres what you should have said France .......

    Check for residual files in c: programe files   then delete    (If it wont delete go and stop box process in task manager)


    I have never had an issue with Dropbox but have always had issues with Box

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