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Box Status

Not normal storage numbers.

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Box User

It was written in the forum.

When the storage numbers are not normal, they have to contact support and reset them.

Where do I contact?
BOX support is difficult to understand.

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5 comments

Date Votes
  • Official comment
    Aira

    Hi there,

    Welcome to the Box Community!

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

    Let me know if you have any further questions.

    Thanks!

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  • Box User

    Hello,

    Same thing on my side (50GB instead of 7GB) and impossible to log in to Box Support with box.com account.

    How can we proceed to have a support ?

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  • Aira

    Hi there,

    Welcome to the Box Community

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

    Let me know if you have any further questions.

    Thanks!

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  • Box User

    Thanks for the quick and efficient support.

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  • Box User

    Thank you very much.
    Confirmed.

    Do I have to contact support to have it reset each time I delete and upload?

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