Box Capture Stops Mid-Sync
CompletedI am sometimes seeing this with the Box Capture app on my iPhone (running version 1.4.1). I take some document photos, then hit save. The progress bar shows that save is in progress. It stops part way through. Days later, the document can still be seen in the app's document list. When I click on the document, the only options I get is "Cancel Upload" or "Cancel" as if the upload is still in progress. It seems to be stuck in this state forever. Problem is, I already recycled the document and now Box Capture has the only copy and it's not uploading it and I don't have any other save options. Any ideas?
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Hi Peter,
Welcome to the Box Community, I'm happy to help!
This would be something our Product Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Kindly check your email for details and updates.
All the Best,
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