Trouble changing email address

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Tanesha Eley

• December 07, 2022 01:53

I tried to change my email address. I was sent a confirmation link. When I click on the link, I get the code, 403 Forbidden, Attempting a prohibited action. 

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  Tanesha Eley

  • December 07, 2022 02:08

  I just found the info here. It was quick and easy to change.

  https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail

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  AJ

  • December 07, 2022 14:38

  Hi Tanesha,

  Welcome to the Box Community! I'm happy to help.

  I investigated the account and it looks like you have successfully added a secondary email. 

  Once your secondary email is linked and verified, you will have the option to "Make it Primary".To make a secondary address your primary address, just click Make Primary button.

  Best,

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