Storage Full but there are only 3 small files,

Answered

Follow

New post

Keith Rogers

• December 09, 2022 11:43

My storage is showing full but I have purged all the files and emptied the trash. It still shows full and will not let me upload anymore.

0

• 

  AJ

  • December 09, 2022 12:24

  Hi Kieth,

  Welcome to the Box Community! I'm happy to help.

  I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

  You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

  You can also check this article from our Box Support page about "Storage".

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

  Best,

   

  0

  Comment actions Permalink
• 

  AkerFab

  • December 09, 2022 15:01
  • Edited

  Hi AJ,

  I have the same issue that my account looks like full although its not.

  Would you please run the script for my account too and reset it ? I do not have any required files there.

  Thanks.

  0

  Comment actions Permalink

Post is closed for comments.