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  • France
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    Hi Thomas, 

    Welcome to the Box Community, I'm happy to help!

    Have you checked out this support article on Box Preview: https://support.box.com/hc/en-us/articles/360044195013-Introducing-Box-Preview#filenotdisplayed

    Preview displays most documents without issue, but we cannot guarantee perfect accuracy. If your file doesn't display properly in preview, use the file's native application to open it.

    Known Limitations:

    • Excel preview does not follow time information in the original file. When previewing Excel documents in Box, the time-related functions (for example, TODAY() or TIME()) do not display accurately. This is because Excel date and time functions are dynamic, while the previewed document is static. Box preview obtains and displays the date the file was previewed. A static version of the time/date is displays in the previewed document, based on the time the preview was generated.
    • While Box enables you to preview files in the current version of Excel, Box does not support previewing older versions of most Excel file types.
    • You cannot preview password-protected files.
    • Hyperlinks now work in PowerPoint files in Box preview on either the Web, m.box, or mobile applications for newly uploaded documents. If links are not working, try re-upload the document.
    • Videos embedded in Powerpoint files do not work in Preview.
    • Business accounts are limited to a video resolution of 480 pixels in Preview.
    • Animations and page transitions in PowerPoint do not work in Preview.
    • Adobe PDF Portfolios are not supported by Box Preview.
    • Small sized file (1-byte) cannot be previewed on m.box.com.
    • For dynamic time fields, preview displays UDT time rather than the user's local time.

    If this did not help, do you mind providing more information or even share a screenshot of the issue that you encounter?

    Looking forward to hear from you!

    Best Regards, 

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