Storage Usage In My Account Is Incorrect

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Imran Nasir

• December 11, 2022 02:15

Storage Usage in my account Is incorrect. 

The storage usage is stating 218.4 MB of 20.0 GB used, but the box drive is empty.

Can you assisst to resolve this error.

Regards,

Imran

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  Gökhan Çelik

  • December 11, 2022 20:30

  Hello, I suffer from a similar problem. I have almost 3GB data in my folder. But the box says I have reached to the 10GB limit and cannot upload anything. Thanks for your help in advance. 

  Gokhan

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  Aira

  • December 11, 2022 23:37

  Hi there,

  Welcome to the Box Community!

  Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

  Let me know if you have any further questions.

  Thanks!

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  Imran Nasir

  • December 12, 2022 09:23

  Dear Aira,

  Thank you so much for your prompt feedback and to resolve the issue.

  Regards,

  Imran

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  Davide Marziano

  • December 12, 2022 10:05

  I have been trying to contact support for several weeks because I also have the wrong space count on my account, in fact there are 32gb out of 50gb occupied, but there is no data, is it possible to cancel all the space?? thank you

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  Davide Marziano

  • December 12, 2022 10:07

  il mio ID account

  14940649

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