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Opening Box on Window 10, it says manually reset Box Drive.

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Aniruddha Navare

When I tried to open Box Drive on Windows 10, it says

Box Drive has encountered a problem that requires you to manually reset Box Drive.

If the problem persists, please contact Box Support to further troubleshoot the issue.

 

Help Needed.

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  • France
    • Edited

    Hi Aniruddha, 

    Welcome to the Box Community, I'm happy to help!

    Can you please follow the steps in this article to Manually reset your Box Drive?:

    To reset Box Drive on Windows

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.

    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.

    • You may need to show hidden folders to see \AppData.

    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.

    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.

    5. Restart the Box Drive and follow the prompt to log back in.

    If the issue persists, please provide what Windows OS are you on and what version of Box Drive are you running.

    Looking forward to hear from you!

    Regards, 

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  • Aniruddha Navare

    Hi France,

    Thanks for help. I did all steps and it's started working. Really happy to be back. I will keep eye on this and let you know in case of any issue occurred in future.

    Regards

    Aniruddha

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