Two factor authentication

I have had a Box account for several years and never had two factor authentication enabled. When I attempt to login now, for some reason, it started asking me for two factor authentication. I dont know how this got enabled. And I dont get any prompts, texts, etc. on my phone, so I am unable to login now.

I contacted Box support via email for help (case #2745590). They wanted to verify my account ownership. But they ask verification questions that are unreasonable. For example: When was the account created? and When was the last successful login? The account was created several years ago, but how would I be expected to remember the exact date? And how would I be expected to remember the last successful login? It was probably sometime in Oct, but I dont make a note each time I login with the expectation that this may be the last time it works and I may need to remember the date.

I suspect this has something to do with my MS Office 365 account. About a month ago I did implement two factor authentication on my MS 365 account. I suspect that Box and MS are somehow linked?

Any suggestions? Thanks,

-Jon

France

December 14, 2022 15:52
Edited

Hi Jon,

Welcome to the Box Community, I'm happy to help!

This would be something our Support team can look into and may require specific account information.

It seems you already have an existing ticket for this issue with our support department, please continue working with them and check your email for updates.

All the Best,

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