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Box only showing me partial documents

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  • AJ

    Hi Theron,

    Welcome to the Box Community! I'm happy to help.

    One of the following might be true:

    1.) If this was a shared folder then if so, the owner of the folder could have removed your access to the content. In this case you’ll need to contact the folder owner and ask to be re-invited. This person will need to re-invite you to the folder using the email address associated with your Box Account.

    2.) The files in question have been already emptied from the trash. Trash content on Box can be manually or automatically removed, depending on the settings for the enterprise for the managed user.

    3.) The files you’re looking for were never uploaded to Box.com. The content in question could have been uploaded to a different Box account or service, or a problem might have occurred during the upload, resulting in these files not making it to your account as expected. 


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