AJ

  • Total activity 1049
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 2 users
  • Votes 1
  • Subscriptions 531

Activity overview

Latest activity by AJ
  • AJ commented,

    Hi Stefanie, Welcome to the Box Community. I'm sorry to hear that one of your managed users is having issues with receiving emails from Box. I'm happy to help. This issue would be better addressed ...

  • AJ commented,

    Hi Lise, Welcome to the Box Community. I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 05...

  • AJ commented,

    Hi Phani, Welcome to the Box Community. I'm sorry for the confusion. I'm happy to help. This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In othe...

  • AJ commented,

    Hi Arthur, Welcome to the Box Community. I'm happy to help. Our Product team is constantly looking for ways to improve Box based on user feedback, so I have forwarded this request to Product for r...

  • AJ commented,

    Hi Denhkej, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by ...

  • AJ commented,

    Hi James, Welcome to the Box Community! Sorry to hear that you are seeing incorrect count. I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing th...

  • AJ commented,

    Hi Kent, Welcome to the Box Community!  This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for u...

  • AJ commented,

    Hi Jade, Welcome to the Box Community! Have you upgraded to the newest/current version of the Mac OS, Monterey 12.4 as this version may help resolve the issue you're encountering. Can you uninstall...

  • AJ commented,

    Hi Wendy, Welcome to the Box Community!   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for...

  • AJ commented,

    Hi Kathy, Welcome to the Box Community! Sorry to hear that you are having this issue with the profile picture upload. I'm happy to help.   Here are the steps to follow in changing your profile pict...