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  • Box User

    Mac Computer, in the menu bar BOX app is greyed out. I can't right click in the menu bar to get a pull down menu. I have deleted the application and reinstalled but have the same problem... any advice?

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  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    Have you tried to restart your Mac computer yet? If you haven't, can you try this first and see if that helps?

    If the issue persists, please try following the steps in this article to Manually reset Box Drive: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

    Let us know how it goes and if you have any questions.

    Regards, 

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