Lost access to my authenticator app and account
CompletedI've lost access to my authenticator app and can't login to my work box.com account - vladimir.savitsky@vrpconsulting.com
Currently, I'm trying to log a ticket from my personal account, since I have no access to my work account.
I need to reset 2fa and set it up from the scratch for my work account.
I have access to my work email, so I'll be able to get reset emails.
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Hi Vladimir,
Welcome to the Box Community, I'm happy to help!
This might require some account specific information, so I've submitted a case to Box Support on your behalf.
You should be receiving an email confirmation shortly. Kindly check your email for details and updates.
All the best,
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