Storage Reset

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Miguel Martin

• January 02, 2023 22:31

Please, run that script to update the used space. 

Never decrements even if i have no files

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  AJ

  • January 02, 2023 22:53

  Hi Miguel,

  Welcome to the Box Community! I'm happy to help.

  I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

  You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

  You can also check this article from our Box Support page about "Storage".

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

  Best,

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  Sorin Ristache

  • January 03, 2023 15:52

  I have the same problem. Please run the same script for my account, to reset the count for used storage.

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