Mac OS can not open box drive successfully

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  • Andy Chen

    Please guide me how to find the log files and upload for debugging. it's urgent since I need to enable box drive asap.

     

    thanks 

     

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  • France

    Hi Andy, 

    Welcome to the Box Community, I'm happy to help!

    Can you try and manually reset your Box Drive following the steps provided in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

    If you continue encounter issues, you may need to reach out to your internal helpdesk further assistance on looking into this as I see  you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box. They may submit a ticket on your behalf should they need assistance from Box Support regarding this issue.

    Thanks for reaching out and let us know how else we can help!

    Regards, 

     

     
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