Box tries to open Google items saved locally (.gdoc, .gsheet) and keeps un-defaulting Google Drive (Mac OS)

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Scott Sanders

• January 03, 2023 20:06

Hi, I have a number of .gdoc and .gsheet files saved on my computer (Mac OS Ventura 13.0.1). When I double-clicked on these to open them in the past, Google Drive would open them in Chrome, which is the behavior I want. Since I installed Box Drive (Version 2.29.112) recently, it looks like Box becomes the default for opening all those files. I keep changing the default back to Google Drive, then Box somehow un-does the default.

Any suggestions on how to make Google Drive the default for opening these Google files -- and have it stick! -- other than removing Box Drive? It's maddening. Thank you.

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  Aira

  • January 04, 2023 00:23

  Hi there,

  Welcome to the Box Community! 

  For me to check, may I please have a screen recording on how are you opening the files? 

  Looking forward in assisting you. 

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  Scott Sanders

  • January 04, 2023 00:56

  Thanks for responding to my post. I am simply double clicking. It looks like my screen shot didn't attach to my original post. 

  As you can see in my screen shot, Box.app is defaulted for that file, so Box will open it (or try to).

  

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  Sergio perez figueroa

  • February 17, 2024 04:12

  Ok

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  Alisha Norman

  • April 17, 2024 03:16

  Scott did you ever get any resolution here? I'm having the same issue and I'd love to find a solution!

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