Unable to upload files to Boz

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Sarit Dey

• January 04, 2023 21:19

I am using Box as an Amazon licensed user. However I am unable to upload files to Box from Mastercard laptop. I can upload files to the same account when I am on Amazon laptop. 

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  France

  • January 04, 2023 21:57

  Hi Sarit, 

  Welcome to the Box Community, I'm happy to help!

  There must a security setting on your Mastercard laptop that prevents you from uploading to your Box account.

  Can you try temporarily disabling or configuring your firewall to allow Box as a trusted site? You may find that your anti-virus software includes a built-in firewall. If you are attempting to access Box from an office setting and experience upload issues, then please contact your IT administrator or internal Help Desk.

  For more tips on troubleshooting uploads to Box, please check out this article: https://support.box.com/hc/en-us/articles/360044196773-Troubleshooting-Uploads-to-Box 

  Best Regards, 

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