About administrator transfer in Starter plan

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桐生　純兵

• January 05, 2023 06:02

I am under a Starter plan contract, but I would like to transfer administrator privileges.
After selecting the user from [Management Console] → [Users and Groups] and [Change Account Administrator], the administrator will receive an email
 "Please confirm the transfer of administrator privileges for the Box account", but " When I go to the "Confirm transfer" link, 
it says "You do not have permission to confirm this admin transfer.
Unable to confirm admin transfer. Log out, log in as an administrator, and try again. " is displayed, and the administrator cannot be transferred.
The same display appears even when logged in as an administrator and when logged out.

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  France

  • January 05, 2023 18:02

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  This would be something our Product Support team would like to investigate with you and may require specific account information. 

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Kindly check your email for details and updates.

  Best Regards, 

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  Meredith Bagby

  • January 10, 2023 04:25

  I have the same problem -- and I also can't add a co-administrator? Why won't you all post an answer to this question for all to see? 

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  桐生　純兵

  • January 10, 2023 04:41

  hello
  "Please note that protocol admins and co-admins will no longer be able to change protocol email addresses to public or unverified domains (such as gmail or yahoo)."
  I was able to solve it this way.
  I would be happy if I could help you.

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