Dead Links Everywhere...

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Ry M

• January 05, 2023 10:11

I've been noticing recently that many box.net & box.com links which once pointed to file downloads now only lead to blank pages in Chrome and Edge. Please don't say you've done a photobucket and killed off what could be hundreds of thousands of links to files that might now be irretrievable because of a change to the TOS?

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  France

  • January 05, 2023 18:24

  Hi Ry, 

  Welcome to the Box Community, I'm happy to help!

  To confirm, are the links you pertain to Shared links of files that was shared to you or are these links to articles on Box support page?

  Do you mind providing us some examples so we can have it checked?

  Looking forward to hear from you!

   

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  Ry M

  • January 05, 2023 19:52

  Hi France,

  Here is an example of a link behaving as described above:

  https://www.box.net/s/9vvatjvq8c

  For me on Win10, Chrome or Edge browser, I am shown a completely blank white page with no information / text.

  Thanks for your reply!

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  France

  • January 05, 2023 20:27

  Hi RyM, 

  We checked the link and seems this link no longer exists.

  The person who owns the link may have changed it, have you tried reach out to the person who shared this to you to see if they have made a new link for the file it was associated with?

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  Ry M

  • January 05, 2023 20:36

  Hi France,

  Oh, thank you for checking! Is there no longer a landing page for box links to indicate that the file no longer exists? Or maybe there never was one, I forget

  🤔

  Regards,

  Ry

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