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Admin console very slow

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Ronald van den Boomen

Since end of December 2022 working in the admin console is a real pain. Switching between categories (e.g. from Users & Groups to Reports) takes +/- a minute before there's any response. Is it just me or are more people experiencing the same? We're using Box since 2016 and it was very responsive until last month.

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  • France

    Hi Ronald

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    Best regards, 

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  • Daniel Pregibon

    Was there an easy solution to this? I am having the same issue!

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  • Ronald van den Boomen

    Yes, this was resolved by Box, no clue what was done in the backend but it worked a couple of days later.

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