Admin console very slow

Completed

Follow

New post

Ronald van den Boomen

• January 05, 2023 10:13

Since end of December 2022 working in the admin console is a real pain. Switching between categories (e.g. from Users & Groups to Reports) takes +/- a minute before there's any response. Is it just me or are more people experiencing the same? We're using Box since 2016 and it was very responsive until last month.

1

• 

  France

  • January 05, 2023 18:07

  Hi Ronald

  Welcome to the Box Community, I'm happy to help!

  This would be something our Product Support team would like to investigate with you and may require specific account information. 

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Kindly check your email for details and updates.

  Best regards, 

  0

  Comment actions Permalink
• 

  Daniel Pregibon

  • March 17, 2023 00:32

  Was there an easy solution to this? I am having the same issue!

  1

  Comment actions Permalink
• 

  Ronald van den Boomen

  • March 17, 2023 07:06

  Yes, this was resolved by Box, no clue what was done in the backend but it worked a couple of days later.

  0

  Comment actions Permalink

Please sign in to leave a comment.