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Pesky red dots

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Matthew van Wollen

Multiple red dots have appeared next to files in our folder tree. I see these in Windows Explorer as I am using Box Drive. Clicking on the gear icon under the Box Drive icon in the system tray does not reveal any issues. Please assist.

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  • Aira
    • Edited

    Hi there,

    Welcome to the Box Community!

    If you see red dot next to file when using Box Drive, you may go ahead and check this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics. It looks like this is a problem item. 

    Please take a look at this article for more information on problem items and how to resolve them.

    Best,

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  • Matthew van Wollen

    No, it does not look like any of the icons illustrated in that article. The icons that I see are red dots with nothing inside (i.e., there is no white exclamation point).

    And the article you reference here is not helpful, as I do not see any files listed in the problem file notifications area after clicking on the Box icon and Gear icon in my system tray.  

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