" Box Drive Has Encountered and Issue"

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Frank Bell

• January 10, 2023 01:40

 

Has anyone received this notification and what does it mean? I tried to "contact Box Support", but, there's no "support" page to send a message to Box....only the "Community". Thanks very much - Frank

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  France

  • January 10, 2023 14:22

  Hi Frank, 

  Welcome to the Box Community, I'm happy to help!

  It looks like your Box Drive may have crashed. To resolve this, can you follow the steps provided in this article to manually reset Box Drive:

  • https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

  Let us know how it goes and if you have any questions!

  All the Best, 

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  Frank Bell

  • January 11, 2023 00:38

  Thanks very much!

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