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4 comments

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  • AJ

    Hi Teodoro,

    Welcome to the Box Community! I'm happy to help.

    This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist.

    Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated!

    Regards,

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  • Teodoro Giannatempo

    Hello, I can no longer access my (Email Redacted) account. When resetting the password, I don't get the email. How can I do?

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  • AJ

    Hi Teodoro,

    Welcome to the Box Community! I'm happy to help.

    It looks like your email address, was placed on our bounced email list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server. 

    I've manually removed your email from this list, so you should now be receiving emails from Box.

    It's possible that emails may bounce back to Box again. You may need to loop in your IT department to assist you; please take a look at this help article:

    https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

    Best,

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  • Teodoro Giannatempo

    Thanks, problem solved. Now I log in perfectly.

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