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Keep getting message: "Something went wrong with the upload. Please try again."

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Nissan Levron

Hi. I would be gratefuul for help: till recetly by Box worked fine. I have a lot of free space. But now I keep getting this error message. I read the Support files provided by Box and did all the reccomendations I could, but that did not help...

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  • AJ

    Hi Nissan,

    Welcome to the Box Community! I'm happy to help.

    I looked up your Box account and see that you have enough space for uploading files/folders.

    The maximum file size limit for uploads to Box varies depending on your account type:

    • Free personal: 250 MB
    • Starter: 2 GB
    • Business: 5 GB
    • Business Plus: 15 GB
    • Enterprise (and Digital Suites ): 50 GB
    • Enterprise Plus: 150 GB

    For more details, please refer to our pricing comparison page.

    https://support.box.com/hc/en-us/articles/360043697314-Understand-the-Maximum-File-Size-You-Can-Upload-to-Box

    To confirm the file size limit for your account, log into Box. Click on the arrow next to your name in the upper right-hand corner and choose Account Settings > Account. Your Max file size is listed under Account Details.

    Also, you may be uploading files to one of the folders shared to you. It's important to note that shared folders enforce the file size limit that applies to the Folder Owner's plan, whether or not any of the collaborators within the folder have a higher limit.

    Best,

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