no box icons showing on mac desktop Box app

Answered

Follow

New post

joanna pratt

• January 11, 2023 18:04

Hi there, I have no icons showing up on the Box desktop app (on a mac). Why is this and how can I tell if the files and folders are in the cloud or also stored offline?

Thanks.

0

• 

  France

  • January 11, 2023 19:15

  Hi Joanna, 

  Welcome to the Box Community, I'm happy to help!

  If icon overlays and/or the context menu are not visible in Box Drive on your Box, please try disabling and then re-enable Box Drive's Finder extension.

  To do this, go to System Preferences > Extensions > Finder, then clear and check Box Finder Extension. Or, you can refresh by force-quitting Finder and then re-starting it.

  Hope that helps! Thanks for posting and let us know if you have any questions.

  Regards, 

  0

  Comment actions Permalink
• 

  joanna pratt

  • January 12, 2023 09:06

  Thank you. That worked a treat.

  0

  Comment actions Permalink

Please sign in to leave a comment.