Having issues downloading items

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Robert Diaz

• January 11, 2023 21:54

I am unable to download items also noticed I now have a box asking me to upgrade my plan but I am using an enterprise account 

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  Aira

  • January 12, 2023 02:52

  Hi there, 

  Welcome to the Box Community! 

  If you are encountering problems downloading files from your Box account, we recommend you try

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer or network
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
  • Disabling any plugins on your browser

  Thanks! 

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