Password reset

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James Wright

• January 13, 2023 08:55

Hello,

Several of our employees are not receiving the reset password email. They all have checked the junk/spam folder and nothing. Is there something wrong on your side?

Thanks

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• 

  Rona

  • January 13, 2023 19:18

  Hi James, 

  Welcome to Box Community! 

  I see that your users are having trouble generating a password reset email. And for a quick fix you may checkout this link. In additon to this, I've opened a new case regarding your concern and someone from Product Support will get in touch through email. 

  I appreciate your time reaching out,

   

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