Rona

  • Total activity 214
  • Last activity
  • Member since
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Activity overview

Latest activity by Rona
  • Rona commented,

    Hi Nam,  Welcome to Box Community!  Please be informed that we do not recommend running Box Sync and Box Drive at the same time in a particular machine. As it may result to unknown errors, what you...

  • Rona commented,

    Hi Antoine,  Welcome to Box Community!  We've created a case for your Box Drive queries and someone from Product Support should get in touch via email. Thanks for posting! 

  • Rona commented,

    Hi Mik,  Welcome to Box Community!  The shared link you've asked about was owned by now an inactive user. If a file owner's account was disabled his or her contents will be inaccessible for everyon...

  • Rona commented,

    Hi Lance,  Welcome to Box Community!  You may run a Collaboration report beneath User Activity in which you can filter to Changed user or group role. This report will show you the times or instance...

  • Rona commented,

    Hi there,  Welcome to Box Community!  Seems that you've already submitted a case for your cancellation request. If you have further questions, please contact our dedicated team using cancel@box.com...

  • Rona commented,

    Hi Meghan,  Welcome to Box Community!  Any users with preview/view permissions could search for the file here's how. However if your viewer uploader couldn't search for the contents. Please check t...

  • Rona commented,

    Hi there,  Welcome to Box Community! Account administrators can submit a downgrade request by emailing cancel@box.com. Please provide the plan type to which you would like to downgrade. You can vie...

  • Rona commented,

    Hi there,  Welcome to Box Community,  We've opened a case to help with your Box for iOS queries. Rest assured that someone from Product Support will get in touch via email. Thanks for posting! 

  • Rona commented,

    Hi Shawna,  Welcome to Box Community!  We've opened a new case so we could look into your sync queries. Guaranteed that someone from Product Support team will get in touch via email. Thanks for pos...

  • Rona commented,

    Hi Kelly,  Welcome to Box Community!  To address your file/folder counts issue I've opened a new case and we'll be in touch via email shortly. We'd love to further assist,