Rona

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  • Total activity 18226
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Activity overview

Latest activity by Rona

  • Rona commented,

    1. Community
    2. Support Forum
    3. Missing folder

    Hi Kenna,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

  • Rona commented,

    1. Community
    2. Support Forum
    3. Box Drive support for ARM devices

    Hi Ryan,  Welcome to Box Community and glad to assist!  As of this writing, Box Drive is not supported on ARM-based Windows PCs and nothing we can confirm yet if this feature will be made available...

  • Rona commented,

    1. Community
    2. Support Forum
    3. Need to change my primary email address

    Hi Patti,  Welcome to Box Community and glad to assist!  You can change your primary email address to keep all your folders and files. Here's what you can do:  To add an email address: Log in to t...

  • Rona commented,

    1. Community
    2. Support Forum
    3. Verify Your Email Link not Working

    Hi Webber,  Welcome to Box Community and glad to assist!  We can't resend your verification email, however you can generate a new link to setup your password.  Visit https://app.box.com/reset and ...

  • Rona commented,

    1. Community
    2. Support Forum
    3. Generate JWT on re render?

    Hi there,  Welcome to Box Community and glad to assist! Kindly reach out to our Developer team for your API-related queries. To post your inquiry, please use this link and click 'Box Platform.' Tha...

  • Rona commented,

    1. Community
    2. Support Forum
    3. ADMIN ROLE

    Hi there,  Welcome to Box Community and glad to assist!  As the current Box admin of a Business or Enterprise account, you can change the Admin role to another managed user account. Requirements ...

  • Rona commented,

    1. Community
    2. Support Forum
    3. I have an account already, but my enterprise admin cannot add me to our corporate account

    Hi Hank,  Welcome to Box Community and glad to assist!  We'd love to help address your concern joining a Box corporate account. For you to submit a support ticket, please reach out to your Box Admi...

  • Rona commented,

    1. Community
    2. Support Forum
    3. Search results limited to 20 items

    Hi Dylan,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

  • Rona commented,

    1. Community
    2. Support Forum
    3. Accessing from outside institution

    Hi AJ,  Welcome to Box Community and glad to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the link...

  • Rona commented,

    1. Community
    2. Support Forum
    3. Help

    Hi Malik,  Welcome to Box Community and glad to assist! Looks like you're having issue with your upgrade. In order to help with your Box upgrade, please contact our Sales team and use our live chat...