Unable to submit a request viaBoxSupport

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Brenda Jacobs

• January 14, 2023 18:13

I am trying to upgrade from Free so that I can send files but when I put in my credit card information I keep getting a message that says there is an error and a verification is needed so contact support.box.com but the "submit a request" button appears inactive.  And calling the 877 number just tells me I have to do this online. Please HELP.

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  Aira

  • January 16, 2023 05:19

  Hi there,

  Welcome to the Box Community!

  This issue should be best addressed by our Billing team. I have created a ticket for you and kindly check your Inbox for updates. 

  Thanks!

   

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