Need to run the script on my box account to reset the correct storage size
AnsweredHello, please run the script to reset the storage as suggested in the thread,
My total storage is 50G, and the current content takes less than 10G, but the dashboard shows incorrect storage occupancy. Please reset it so that I can move additional desired files to Box.
Thanks,
Emily
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Hi Emily,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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