No delete folder option but have the correct permission

When deleting a user from our box it asked to input an email to transfer the folders he owned to. (this has never happened before or since). I did this and the only document in the folder was a guide to box. However I am now unable to delete the folder. There is no delete option. I am the owner of the folder. I tried to transfer ownership to our generic account to see if the delete option would appear. But it won't let me upgrade the permission from a co-owner to an owner. And even at co-owner permission there is still no option to delete the folder.

If I try to delete from box drive it deletes then just reappears straight away.

How can I get rid of this folder?

France

January 17, 2023 21:50

Hi Amy,

Welcome to the Box Community, I'm happy to help!

This would be something our Product Support team would like to investigate with you and may require specific account information.

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

Kindly check your email for details and updates.

All the Best,

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