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4 comments

Date Votes
  • Aira

    Hi there,

    Welcome to the Box Community!

    For me to check, may I please have a screenshot of what are you referring to? 

    Looking forward in assisting you.

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  • Carter McClung
    • Edited

    Hi Aira, see below:

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  • Aira

    Hi there, 

    Thanks for getting back!

    Please try 

    To reset Box Drive on Windows

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
      • You may need to show hidden folders to see \AppData.
    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    5. Restart the Box Drive and follow the prompt to log back in.

    Please let me know how it goes. 

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  • Erik Williams

    Carter McClung did you ever get this fixed?  I ended up moving all the data to a new folder.  

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