Slow Download Speeds

Answered

New post

January 18, 2023 17:32

Hello,

It seems our download speeds are getting throttled to 1MB/s. Is there any way to increase this? We have a symmetrical 1G connection and have tried downloading from different devices and networks and seem to still get capped at 1MB/s.

Comments

5 comments

Aira

January 18, 2023 23:26
Hi there,

Welcome to the Box Community!

If you are encountering problems downloading files from your Box account, we recommend you try
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer or network
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
- Disabling any plugins on your browser
You may also check this article for file size limit per account: https://support.box.com/hc/en-us/articles/360043697314-Understand-the-Maximum-File-Size-You-Can-Upload-to-Box

Thanks!
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Van Vieira

January 19, 2023 18:12
Hi Aira,

Thank you for your reply!

We've tried the above and are still only getting 1MB/s on downloads. Is there anything else that can be done?

Kind Regards,

Van
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Brandon Rowe

March 01, 2023 17:31

Edited
This is definitely a box.com issue. The download speeds are horrendous across browsers and devices. I have symmetrical 10G and the uploads are fast but takes me 5 minutes to download a 1GB file.
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Collin James Diederich

March 29, 2023 19:05

Edited
box its amazing you checked this ANSWERED. box at most uses 1% of my internet speed. dropbox and google drive don't have these problems.
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Matt Stinnett

August 22, 2023 17:20
This is unacceptable.
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