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Folder and files missing

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Linda Morris

I logged in today and a folder and sub folders are all missing.  There are a number of collaborators on the folder and others can't see them either.  I am one of the owners and can't find them.  They are not in trash and last time I accessed box everything was fine.  Help!

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  • Aira

    Hi Linda, 

    Welcome to the Box Community! 

    I would suggest to check your Trash folder and check if you can still recover the files. Please check this article for reference: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

    Thanks!

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  • Martine Jolicoeur

    I did what you suggested and still am not able to find it.  On the other hand, the people who have access to my folder are able to see it fine.  I am not sure what is going on as I only have one BOX account.  frustrating.

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