Unable to install box drive

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鄭 (斎久工業)

• 2 years ago

The installation is not working. A few seconds after 60% of the installation is complete, they return to their original state.

It is then automatically shut down. This is not installed.

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  鄭 (斎久工業)

  • 2 years ago

  I didn't install Box Sync. However, Box drive cannot be installed.

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  France

  • 2 years ago

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  Can you try this Microsoft fix tool and see this will allow you to install Box Drive properly on your computer?

  • https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

  Please find the correct Box Drive installer appropriate for your device in this page
  
  Let me know if you have any questions and we will help you!

  Regards, 

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  鄭 (斎久工業)

  • 2 years ago

  I followed your opinion, but it didn't work out in the end. The same phenomenon is repeated. I couldn't install the box drive.

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  France

  • 2 years ago

  Hi there, 

  Can you let us know what computer and Windows OS are you trying to install and run Box Drive into?

  Can you make sure that your device has met the system requirements to use Box Drive as stated in this article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive 

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  鄭 (斎久工業)

  • 2 years ago

  Is this enough for you?

  

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  France

  • 2 years ago

  Hi there, 

  Thanks for sharing this, it looks like you are using a supported Windows OS.

  However from the screenshot you shared above, and the behavior you described, it could be a settings on your computer that is preventing the Box installation.

  This seems an isolated case on your device and it might be best to check and try reaching out to Microsoft customer support to further check on this with you.

  All the Best, 

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  ZHAO YU

  • 1 year ago

  Close firewall

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